Refund policy
At Call Florencia, customer satisfaction is our priority. Please read our Return and Refund Policy carefully to understand our practices regarding returns, refunds, and exchanges.
1. Returns and Exchanges
We do not accept returns or exchanges except in cases where items are damaged or lost during shipping. All sales are final.
2. Damaged or Defective Items
If you receive a damaged or defective item, please follow these steps:
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Contact Us: Send us a message here within 7 days of receiving your order. Include your order number, a description of the damage, and photographs of the damaged item and packaging.
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Review: We will review your claim and, if approved, will provide instructions for returning the damaged item or shipping a replacement.
3. Lost Items
If your order is lost in transit, please notify us:
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Contact Us: Email us here with your order number and details about the lost package.
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Investigation: We will conduct an investigation with the shipping carrier. If your package is confirmed lost, we will offer a replacement or a full refund.
4. Refund Process
Refunds, if applicable, will be processed within 7-10 business days after we receive your returned item or confirm the loss. Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.