Shipping policy

Thank you for shopping at Call Florencia. Please read our Shipping Policy carefully to understand our practices regarding shipping addresses, delivery to PO boxes, and other important details.

1. Shipping Addresses

- The shipping address must be provided exclusively in Latin characters.
- We do not provide address validation services. Therefore, it is the customer’s responsibility to ensure the accuracy of the shipping address.

2. Delivery to a PO Box

**United States:**

- Delivery to a PO box is advised only for destinations within the United States.

**Other Countries:**

- Delivery to a PO box for destinations outside the United States is not advisable and is at the customer’s own risk.

**Express Delivery:**

- Express Delivery does not support PO box addresses.
- If a customer submits an order with Express Delivery and enters a PO box address, it will be imported as a standard order.

**Address Formatting Guidelines for PO Box:**

- **First name:** John (matching the name on the box)
- **Last name:** Smith (matching the name on the box)
- **Address 1:** PO Box 1776
- **Zip code:** 28034
- **City:** Dallas
- **Country:** United States

3. Potential Delays or Issues

Deliveries to a PO box might encounter delays or issues, even when the address guidelines are followed. It’s your decision whether to accept or decline orders with PO box addresses in your store. If you choose to accept, we recommend transparently informing customers about potential delivery risks, as the delivery guarantee is smaller compared to door delivery.

Please note that if the address guidelines aren’t followed, or if order tracking confirms successful delivery, we won’t be able to offer compensation.

4. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact us:

Thank you for shopping at Call Florencia. We appreciate your business and are committed to providing you with a satisfactory shopping experience.